Frequently Asked Questions
Where is my order?
We send a link to your registered email to track your order on creation of shipment. You can find the current status by following the link. Please email us at support@mfigem.com with the Order details from your registered email id if you are unable to find the shipment details and we will be happy to help you. All registered users can track the current status of their order by logging into the My Account section.
Can I tell my size later?
We do understand that sometimes you might not know your correct seize. You can order products by choosing 'LATER' as a SIZE option and let us know at the earliest so that our team can ship you the correct size. You can also request for a change of size before the product is shipped if you have selected an incorrect option. Please email us at support@mfigem.com with the Order details from your registered email id along with the Order Number for any such requests.
How long does the shipmate take?
All our shipments are made through express courier services and most items in key Tier 1 cities get delivered next day. Delivery time can vary from 2 - 5 business days depending on the destination address. Delivery of all orders will be made to the address provided at the time of order placement. Please note that the delivery time can be more than 5 days for certain destinations with limited service options in exceptional circumstances. We will do a complete refund of your order in case your destination address is not serviceable. Please review our Shipment & Delivery page for more details.
What should I do if the product is damaged or broken?
All our product go through stringent quality checks before they are shipped. However, you receive out to our support team in case you have received a damaged product. Please email us at support@mfigem.com with the Order details from your registered email id along with the Order Number for any such requests. We will arrange for a return pick-up and provide a replacement for damaged or broken products. Please refer to Return Policy for more details.
Please ensure that the product is unused, original product tag and packaging is intact when you return the product.
We would require you assistance to effectively process your replacement request. You can initiate a replacement request by providing the following details from your registered email to support@mfigem.com:
- Order Id in the subject of the email
- Reasons for the replacement request
- Picture of the damaged product
Do you provide any repair service for your product?
We do understand that the products can sometime get damaged due to improper handling or some unavoidable circumstances. We do provide limited repair service for our premium collection.
Please email us at support@mfigem.com with the detailed request along with the Order Id and picture of the damaged product. Our customer service agent will get in touch with you and discuss various available options with regards to the specific repair request along with the cost estimate of providing such services.
Can I return the product and request for a refund?
Please send an email to ssupport@mfigem.com regarding your return and refund request with the following details:
- Order Id in the subject of the email
- Reasons for the return request
- Picture of the damaged product
We will create a return order and schedule pick up with our delivery partner.
For a refund, we accept unused product(s) with the original tags attached to the product(s) and associated packaging etc that the product was shipped with. The product must not show any signs of usage. As soon as the package arrives here, we will inspect the product and issue a refund. Please refer to our Return Policy page for more details.